FAQs

HOW DO I PROCEED THROUGH THE CHECK OUT PROCESS?

Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Credit Cards, Debit Cards, PayPal and Bank Transfer (through PayPal).

HOW SAFE IS MY PERSONAL INFORMATION?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Edge, Mozilla Firefox, Google Chrome or Apple Safari.

WHEN WILL YOU SHIP MY ITEMS? 

All items are subject to a handling period before they are dispatched. - 99% of orders leave the warehouse within 3-5 business days of payment.

 

HOW DOES SHIPPING WORK?

QueenOz partners with global merchants and artisans in order to provide you the best prices and the most interesting products.

This means that your order is shipped from global areas such as Germany, USA, Thailand, China, India, etc. 

Our global suppliers provide tracking numbers and we do offer a 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, your item may take 1-3 weeks to arrive. Please do not panic if it does not show up immediately, it's on its way :)

We offer international shipping options too - no matter where you are, you can buy from us!
WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.

 
WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process to send the item back.


CAN I CANCEL MY ORDER? 

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.

All refunds will be processed within 24-48 hours before the fund reflects on customer’s bank account.


HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?
 
Send us an email via this form and we'll get back to you as soon as we can.